Return & Refund Policy

Last Updated: July 9, 2026

At Dark Diaries, every product is made to order specifically for you once your purchase is placed. Because each item is custom-produced, we are unable to accept general returns or exchanges.

Returns

We only accept returns or refund requests if an item:

• Arrives damaged during shipping.
• Contains a manufacturing or printing defect.
• Is incorrect due to our error (such as receiving the wrong product, design, color, or size).

We do not accept returns or refunds for:

• Ordering the wrong size.
• Ordering the wrong color, design, or product.
• Changing your mind after placing an order.
• Minor color differences caused by individual screen or monitor settings.
• Normal wear and tear after use.

Please review all product descriptions, sizing charts, and order details carefully before completing your purchase.

Reporting an Issue

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the product.
• Photographs of the packaging, if applicable.

Claims submitted more than seven (7) days after delivery may not be eligible for review.

Approved Claims

If your claim is approved, Dark Diaries will, at its discretion:

• Send a replacement product at no additional cost; or
• Issue a refund to your original payment method if a replacement is not available or appropriate.

Exchanges

Because all products are made to order, we do not offer exchanges for incorrect size selection, customer preference, or accidental purchases. Please consult the sizing information provided on each product page before placing your order.

Order Cancellations

Orders may be canceled within 1 hour of purchase by contacting us immediately at darkdiariesmanage@gmail.com.

Once production has begun, orders cannot be canceled, modified, or refunded.

Lost Packages

If your package is confirmed lost in transit by the shipping carrier, please contact us. We will work with the carrier to investigate the shipment and determine an appropriate resolution.

Delivered but Missing Packages

If tracking information shows your order was delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and your local post office.

While we are happy to assist with filing a carrier claim when appropriate, Dark Diaries is not responsible for packages that the shipping carrier has confirmed as delivered.

Contact Us

For questions regarding returns, refunds, or damaged orders, please contact us at:

Email: darkdiariesmanage@gmail.com

We aim to respond within 1–2 business days.