Shipping Policy

Thank you for shopping with Dark Diaries.

Order Processing

All products are made to order through our trusted print-on-demand fulfillment partners.

Orders typically require 5–10 business days for processing and production before shipping. During periods of high demand, processing and production times may be slightly longer.

Once your order enters production, it cannot be modified or canceled.

Shipping Times

Estimated shipping times begin after production has been completed.

Typical delivery estimates are:

• United States: 3–7 business days
• Canada: 5–15 business days
• International: 7–30 business days

Shipping times are estimates only and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after shipment.

Shipping Delays

Dark Diaries is not responsible for delays caused by:

• Weather conditions
• Carrier delays
• Customs processing
• Holidays
• Incorrect shipping information provided by the customer
• Other circumstances outside our control

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is entered, please contact us immediately. Address changes may not be possible once production has begun.

Orders returned due to an incorrect address may require additional shipping fees to be reshipped.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during shipping, please contact us within 7 days of the expected delivery date.

Include your order number and photographs (if applicable), and we will work with our fulfillment partner to resolve the issue as quickly as possible.

Contact

If you have any questions regarding shipping, please contact us at:

Email: darkdiariesmanage@gmail.com